{"id":284,"date":"2025-12-11T03:46:02","date_gmt":"2025-12-11T02:46:02","guid":{"rendered":"https:\/\/sitecclercpreprod.fr\/?page_id=284"},"modified":"2026-03-26T16:52:50","modified_gmt":"2026-03-26T15:52:50","slug":"administratif-et-reglementaire","status":"publish","type":"page","link":"https:\/\/ugnf-formation.fr\/index.php\/administratif-et-reglementaire\/","title":{"rendered":"Administratif et r\u00e9glementaire"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"284\" class=\"elementor elementor-284\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93f9616 e-flex e-con-boxed e-con e-parent\" data-id=\"93f9616\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/ugnf-formation.fr\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Design-sans-titre-11.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-fa01619 elementor-widget elementor-widget-image\" data-id=\"fa01619\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"501\" height=\"499\" src=\"https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/b75d7ec5-905f-47ed-b9eb-0c950cf45814.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/b75d7ec5-905f-47ed-b9eb-0c950cf45814.png 501w, https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/b75d7ec5-905f-47ed-b9eb-0c950cf45814-300x300.png 300w, https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/b75d7ec5-905f-47ed-b9eb-0c950cf45814-150x150.png 150w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98714ba elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"98714ba\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Administratif &amp; R\u00e9glementaire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1fd1cb e-flex e-con-boxed e-con e-parent\" data-id=\"a1fd1cb\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7106e1 elementor-widget elementor-widget-menu-anchor\" data-id=\"d7106e1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"procedurereclamation\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf80fbe elementor-widget elementor-widget-ucaddon_gradient_underline_text_effect\" data-id=\"bf80fbe\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"ucaddon_gradient_underline_text_effect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Gradient Underline Text Effect -->\n<style>\/* widget: Gradient Underline Text Effect *\/\n\n#uc_gradient_underline_text_effect_elementor_bf80fbe\n{\n  text-align:center;\n}\n#uc_gradient_underline_text_effect_elementor_bf80fbe .underline--magical {\n  background-image: linear-gradient(120deg, #E30613A6 0%, #E30613A6 100%);\n  background-repeat: no-repeat;\n  background-size: 100% 0.2em;\n  background-position: 0 88%;\n  transition: background-size 0.25s ease-in;\n}\n#uc_gradient_underline_text_effect_elementor_bf80fbe .underline--magical:hover {\n  background-size: 100% 88%;\n}\n\n<\/style>\n\n<div id=\"uc_gradient_underline_text_effect_elementor_bf80fbe\" class=\"gradient_underline_text_effect\" style=\"color:#3D3D3D;\">\n<span class=\"beginning_text\" style=\"color:;\">Proc\u00e9dure<\/span> \n<span class=\"underline--magical\" style=\"color:;\">r\u00e9clamations<\/span> \n<span class=\"ending_text\" style=\"color:;\"><\/span>\n<\/div>\n<!-- end Gradient Underline Text Effect -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e1074f e-flex e-con-boxed e-con e-parent\" data-id=\"2e1074f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78b7a0d elementor-widget elementor-widget-text-editor\" data-id=\"78b7a0d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">\u00a0<\/p><h2>\ud83d\udccc 1. Qu\u2019est-ce qu\u2019une r\u00e9clamation ?<\/h2><p style=\"font-weight: 400;\">Une r\u00e9clamation est l\u2019expression d\u2019un m\u00e9contentement ou d\u2019une insatisfaction concernant :<br \/>&#8211; L\u2019organisation de la formation<br \/>&#8211; Le contenu p\u00e9dagogique<br \/>&#8211; Les conditions d\u2019accueil<br \/>&#8211; Le comportement d\u2019un formateur ou d\u2019un membre de l\u2019\u00e9quipe<br \/>&#8211; Les outils ou l\u2019environnement de travail<\/p><p>Important : Une r\u00e9clamation n&rsquo;est pas une simple remarque ou suggestion, elle n\u00e9cessite une r\u00e9ponse formelle.<\/p><h2>\ud83d\udce8 2. Comment transmettre une r\u00e9clamation ?<\/h2><p style=\"font-weight: 400;\">Vous pouvez d\u00e9poser votre r\u00e9clamation par l\u2019un des moyens suivants :<\/p><table style=\"font-weight: 400;\"><tbody><tr><td width=\"288\"><p><strong>Mode<\/strong><\/p><\/td><td width=\"288\"><p><strong>D\u00e9tails<\/strong><\/p><\/td><\/tr><tr><td width=\"288\"><p>\ud83d\udce7 Par mail<\/p><\/td><td width=\"288\"><p><a href=\"mailto:contact@ugnf-formation.fr\">contact@ugnf-formation.fr<\/a><\/p><\/td><\/tr><tr><td width=\"288\"><p>\ud83d\udcc4 Par formulaire<\/p><\/td><td width=\"288\"><p>Disponible <a href=\"#formulairereclamation\">ici<\/a> ou par mail sur demande<\/p><\/td><\/tr><tr><td width=\"288\"><p>\ud83d\udc65 En face \u00e0 face<\/p><\/td><td width=\"288\"><p>Aupr\u00e8s du r\u00e9f\u00e9rent p\u00e9dagogique<\/p><\/td><\/tr><\/tbody><\/table><p style=\"font-weight: 400;\">Toute r\u00e9clamation orale sera transcrite dans un formulaire par l\u2019\u00e9quipe, puis valid\u00e9e par vous.<\/p><h2>\u23f1\ufe0f 3. D\u00e9lais de traitement<\/h2><table style=\"font-weight: 400;\"><tbody><tr><td width=\"288\"><p><strong>\u00c9tape<\/strong><\/p><\/td><td width=\"288\"><p><strong>D\u00e9lai<\/strong><\/p><\/td><\/tr><tr><td width=\"288\"><p>\ud83d\udce5 Accus\u00e9 de r\u00e9ception<\/p><\/td><td width=\"288\"><p>Sous 48h ouvr\u00e9es<\/p><\/td><\/tr><tr><td width=\"288\"><p>\ud83d\udd0e Analyse<\/p><\/td><td width=\"288\"><p>Sous 5 jours ouvr\u00e9s<\/p><\/td><\/tr><tr><td width=\"288\"><p>\u2705 R\u00e9ponse formelle<\/p><\/td><td width=\"288\"><p>Sous 10 jours ouvr\u00e9s maximum<\/p><\/td><\/tr><\/tbody><\/table><h2>\ud83d\udcca 4. Suivi et tra\u00e7abilit\u00e9<\/h2><p style=\"font-weight: 400;\">Toutes les r\u00e9clamations font l\u2019objet d\u2019un enregistrement et d\u2019un suivi.<br \/>Elles sont trait\u00e9es de fa\u00e7on confidentielle, bienveillante et \u00e9quitable.<\/p><h2>\u267b\ufe0f 5. Am\u00e9lioration continue<\/h2><p style=\"font-weight: 400;\">Les r\u00e9clamations sont analys\u00e9es en r\u00e9union de pilotage qualit\u00e9 pour :<br \/>&#8211; Identifier les causes racines<br \/>&#8211; Mettre en \u0153uvre des actions correctives ou pr\u00e9ventives<br \/>&#8211; Faire \u00e9voluer notre offre de formation<\/p><h2>\ud83d\udc69\u200d\ud83d\udcbc R\u00e9f\u00e9rent r\u00e9clamations<\/h2><ol><li style=\"font-weight: 400;\">BETEMPS Guillaume \u2013 Responsable p\u00e9dagogique<br \/>\ud83d\udce7 <a href=\"mailto:contact@ugnf-formation.fr\">contact@ugnf-formation.fr<\/a><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09f9b04 e-flex e-con-boxed e-con e-parent\" data-id=\"09f9b04\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-191bf6e elementor-widget elementor-widget-menu-anchor\" data-id=\"191bf6e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"formulairereclamation\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9e2a9 elementor-widget elementor-widget-ucaddon_gradient_underline_text_effect\" data-id=\"8f9e2a9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"ucaddon_gradient_underline_text_effect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Gradient Underline Text Effect -->\n<style>\/* widget: Gradient Underline Text Effect *\/\n\n#uc_gradient_underline_text_effect_elementor_8f9e2a9\n{\n  text-align:center;\n}\n#uc_gradient_underline_text_effect_elementor_8f9e2a9 .underline--magical {\n  background-image: linear-gradient(120deg, #E30613A6 0%, #E30613A6 100%);\n  background-repeat: no-repeat;\n  background-size: 100% 0.2em;\n  background-position: 0 88%;\n  transition: background-size 0.25s ease-in;\n}\n#uc_gradient_underline_text_effect_elementor_8f9e2a9 .underline--magical:hover {\n  background-size: 100% 88%;\n}\n\n<\/style>\n\n<div id=\"uc_gradient_underline_text_effect_elementor_8f9e2a9\" class=\"gradient_underline_text_effect\" style=\"color:#3D3D3D;\">\n<span class=\"beginning_text\" style=\"color:;\">Formulaire de<\/span> \n<span class=\"underline--magical\" style=\"color:;\">r\u00e9clamation<\/span> \n<span class=\"ending_text\" style=\"color:;\"><\/span>\n<\/div>\n<!-- end Gradient Underline Text Effect -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba677ab e-flex e-con-boxed e-con e-parent\" data-id=\"ba677ab\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2af6d83 elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"2af6d83\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Retour&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"284\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"2af6d83\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom et pr\u00e9nom*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b0acc38 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b0acc38]\" id=\"form-field-field_b0acc38\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Formation suivie*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_7a343fa elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_7a343fa]\" id=\"form-field-field_7a343fa\" class=\"elementor-field elementor-size-md  elementor-field-textual elementor-date-field\" placeholder=\"Date de r\u00e9clamation*\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_139a92c elementor-col-100\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_139a92c]\" id=\"form-field-field_139a92c\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_7ec8b76 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7ec8b76\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tObjet de la r\u00e9clamation : <br><\/br>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Organisation de la formation\" id=\"form-field-field_7ec8b76-0\" name=\"form_fields[field_7ec8b76][]\"> <label for=\"form-field-field_7ec8b76-0\">Organisation de la formation<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Contenu p\u00e9dagogique\" id=\"form-field-field_7ec8b76-1\" name=\"form_fields[field_7ec8b76][]\"> <label for=\"form-field-field_7ec8b76-1\">Contenu p\u00e9dagogique<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Relations avec les formateurs\" id=\"form-field-field_7ec8b76-2\" name=\"form_fields[field_7ec8b76][]\"> <label for=\"form-field-field_7ec8b76-2\">Relations avec les formateurs<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Conditions mat\u00e9rielles ou accueil\" id=\"form-field-field_7ec8b76-3\" name=\"form_fields[field_7ec8b76][]\"> <label for=\"form-field-field_7ec8b76-3\">Conditions mat\u00e9rielles ou accueil<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Autre (\u00e0 pr\u00e9ciser) :\" id=\"form-field-field_7ec8b76-4\" name=\"form_fields[field_7ec8b76][]\"> <label for=\"form-field-field_7ec8b76-4\">Autre (\u00e0 pr\u00e9ciser) :<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6dad9e9 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6dad9e9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription de la r\u00e9clamation <br><\/br>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6dad9e9]\" id=\"form-field-field_6dad9e9\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Merci de d\u00e9crire de mani\u00e8re pr\u00e9cise les faits ou \u00e9l\u00e9ments \u00e0 l\u2019origine de votre r\u00e9clamation\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_29182ce elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_29182ce\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAttentes ou solutions souhait\u00e9es <br><\/br>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_29182ce]\" id=\"form-field-field_29182ce\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Exprimez ce que vous attendez comme r\u00e9ponse ou solution :\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33354ff e-flex e-con-boxed e-con e-parent\" data-id=\"33354ff\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39b7890 elementor-widget elementor-widget-menu-anchor\" data-id=\"39b7890\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"reglement\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9560471 e-flex e-con-boxed e-con e-parent\" data-id=\"9560471\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43a3bab e-grid e-con-full e-con e-child\" data-id=\"43a3bab\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-36cd9e9 e-con-full e-flex e-con e-child\" data-id=\"36cd9e9\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-da2b653 e-con-full e-flex e-con e-child\" data-id=\"da2b653\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a94deef elementor-widget elementor-widget-heading\" data-id=\"a94deef\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9glement int\u00e9rieur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-260f9ee elementor-align-center elementor-widget elementor-widget-button\" data-id=\"260f9ee\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/Reglement-Interieur-UGNF-Formation.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e28c83 e-con-full e-flex e-con e-child\" data-id=\"6e28c83\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-526efc5 e-con-full e-flex e-con e-child\" data-id=\"526efc5\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-057c350 elementor-widget elementor-widget-heading\" data-id=\"057c350\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proc\u00e9dure r\u00e9clamations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efb7232 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"efb7232\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/Procedure-Recueil-Reclamations.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72fdd78 e-con-full e-flex e-con e-child\" data-id=\"72fdd78\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a6116e5 e-con-full e-flex e-con e-child\" data-id=\"a6116e5\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4683b5d elementor-widget elementor-widget-heading\" data-id=\"4683b5d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire r\u00e9clamation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6982286 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6982286\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ugnf-formation.fr\/wp-content\/uploads\/2025\/12\/Formulaire-Reclamation-1.docx\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Administratif &amp; R\u00e9glementaire Proc\u00e9dure r\u00e9clamations \u00a0 \ud83d\udccc 1. Qu\u2019est-ce qu\u2019une r\u00e9clamation ? Une r\u00e9clamation est l\u2019expression d\u2019un m\u00e9contentement ou d\u2019une insatisfaction concernant :&#8211; L\u2019organisation de la formation&#8211; Le contenu p\u00e9dagogique&#8211; Les conditions d\u2019accueil&#8211; Le comportement d\u2019un formateur ou d\u2019un membre de l\u2019\u00e9quipe&#8211; Les outils ou l\u2019environnement de travail Important : Une r\u00e9clamation n&rsquo;est pas une [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/pages\/284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/comments?post=284"}],"version-history":[{"count":95,"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/pages\/284\/revisions"}],"predecessor-version":[{"id":599,"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/pages\/284\/revisions\/599"}],"wp:attachment":[{"href":"https:\/\/ugnf-formation.fr\/index.php\/wp-json\/wp\/v2\/media?parent=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}